Privacy Policy

Information We Collect

Information you provide to us

- Newsletter: when you subscribe, we collect your email address.
- Contact / enquiry forms: when you reach out to us, we collect your name, email address, phone number (if provided), and the contents of your message.
- Store purchases: when you place an order, we collect your name, billing and shipping address, email address, phone number, and order details. Payment is processed by our payment gateway (see “Payments” below) — we do not store your full card or banking details on our servers.

Information we collect automatically

When you visit the Site, we may automatically collect certain technical information about your device and usage, such as your IP address, browser type, device type, time zone, referring pages, and how you interact with the Site. We refer to this as “Usage Information” and collect it using cookies and similar technologies (see “Cookies” below).

How We Use Your Information

We use your personal information to:

- Respond to your enquiries and provide customer support;
- Send you our newsletter and product updates where you have subscribed (you may unsubscribe at any time);
- Process, fulfil, and deliver your orders, including sending invoices and order confirmations;
- Operate, maintain, secure, and improve the Site, and prevent fraud or abuse;
- Comply with our legal and regulatory obligations.

Cookies

We use cookies and similar technologies to keep the Site functioning, remember your preferences, and understand how the Site is used. You can control or disable cookies through your browser settings; some features of the Site may not function properly without them.

Payments

Online payments on our store are processed by Razorpay, a third-party payment gateway. Your payment is handled securely by Razorpay in accordance with its own privacy policy and applicable card-network security standards. We receive confirmation of your transaction but do not collect or store your complete card, UPI, or banking credentials.

How We Share Your Information

We do not sell your personal information. We share it only with trusted service providers who help us operate the Site and our business, and only to the extent necessary, including:

- Razorpay — payment processing;
- Google reCAPTCHA — to protect our forms from spam and abuse (subject to Google’s Privacy Policy and Terms);
- Our email, hosting, and analytics providers — to deliver communications and run the Site;
- Authorities or third parties where required by law, regulation, legal process, or to protect our rights.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal, accounting, or reporting obligations, and to resolve disputes. You may request deletion of your information as described under “Your Rights”.

Data Security

We implement reasonable technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, including the DPDP Act, 2023, you have the right to access, correct, update, or request deletion of your personal information, and to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details below. We may need to verify your identity before acting on your request.

Children’s Privacy

The Site is intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date above indicates when it was last revised. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: